After-Sales Service (SAV)

Do you need a repair?

Please fill out the following form as accurately as possible to obtain a return number. Please send us only one form per product: the form is reset after each submission.

PLEASE NOTE: ANY PRODUCT SENT FOR AFTER-SALES SERVICE WITHOUT A RETURN NUMBER MAY NOT BE PROCESSED.

Please send the product concerned bare without accessories (parachute, speed bar, footrest, etc... removed).

Read the procedure

Your name (required)

Your email address (required)

Your company

Your first name (required)

Your phone number (required)

Your country (required)

Your full address (required)

Product in question (required)

Date of purchase (if available)

Serial number of the product in question (required)

Please attach your invoice for after-sales service if your product is under warranty (accepted file formats: jpg, jpeg, png, bmp, gif, pdf)

Detailed description of the problem (required)

You can attach one or more photos of the issue (accepted file formats: jpg, jpeg, png, bmp, gif, pdf)

By checking this box, you certify that you have read our after-sales service procedure described below. * Subscribe to our newsletter

Please prove that you are human by selecting the key.

Return Procedures for Customer Service in FRANCE

SUPAIR has always provided high-quality after-sales service to all its customers. Below you will find the information you need to return an item to our workshop.

Step 1: Contact the retailer

It is best to contact the retailer, who can inspect your product and advise you on the best course of action. In some cases, the retailer may even be able to send it directly to us.

Step 2: Under warranty or not

You need to determine whether your product is under warranty and whether the necessary actions are covered by the warranty or not.

Warranty: The care we take in the development, selection of materials, and manufacturing of SUPAIR products allows us to offer a 2-year warranty (from the date of purchase) against any workmanship or design defects that may arise when the product is used as described in the product manual. This warranty is extended by one year if the recommended inspections and periodic maintenance have been performed by a professional service center.

This warranty does not cover misuse, accidents, negligence, or normal wear and tear.

Note regarding “security advisories ”: Unless otherwise specified, the actions to be taken in response to a security advisory are covered by the warranty.

IN ALL CASES, PLEASE FILL OUT AND SUBMIT THE FORM ABOVE TO OBTAIN AN EVALUATION AND A RETURN NUMBER FOR CUSTOMER SERVICE. ANY PRODUCT SENT TO CUSTOMER SERVICE WITHOUT A RETURN NUMBER MAY NOT BE PROCESSED.

Procedure for returning equipment UNDER warranty:

In general, the customer is responsible for the shipping costs for the initial shipment. In some cases, SUPAIR may cover the cost of returning your equipment to our workshop. We will then send you a pre-filled “CHRONOPOST” return label to affix to your package, which you can drop off at the post office of your choice (in France only). (Detailed instructions are on the return label.)

Shipping and Documents:

Please ship the merchandise in appropriate packaging to the address listed at the bottom of the page. We recommend using a service such as COLISSIMO or CHRONOPOST that includes tracking and proof of delivery.

Documents that must be included with your shipment:
– SUPAIR return number
– Copy of the email containing the After-Sales Service Return Form

Average repair time (approximate):

On average, 15 days from the date the package is received. If the product needs to be sent back to production, the turnaround time may be up to 4 weeks. In any case, we do our best to minimize these delays.

Return address:

SUPAIR
Customer Service No. ____
Parc Altais
34 Rue Adrastée
F-74650 Chavanod